Returns and damaged orders
You can request a return within 14 days of receiving an unused item.
Change-of-mind returns
Items should be unused, complete and returned in their original packaging. Return postage is normally paid by the customer.
Damaged or incorrect orders
Contact support@wishpopbox.com with your order number and clear photos of the item and packaging.
Refund timing and costs
After we receive and inspect an approved return, refunds are normally submitted to the original payment method within 5 working days. Your bank, card provider or PayPal may need additional time to post the refund.
Original delivery charges and return postage are normally paid by the customer for change-of-mind returns. If the item is damaged, incorrect or faulty, we will review the evidence and cover the appropriate replacement or refund cost.
We do not charge a separate restocking fee for approved returns.
Items that cannot be returned
Used, damaged by the customer, incomplete or heavily handled paper products may not be accepted for change-of-mind returns. This does not affect your rights if the item arrives damaged, incorrect or faulty.